Archive for the ‘LifeLock complaints’ Category

Complaints are just sour grapes

Wednesday, October 13th, 2010

Despite being recognized as the leader in proactive identity theft protection, there are still those who would complain about LifeLock and its services. Here are those complaints and explanations.

• LifeLock doesn’t ensure foolproof protection of the personal information of its customers.

The fact is, LifeLock never promised this. It’s not a detective agency and can’t prevent anyone from obtaining your personal information. LifeLock works instead to make your information useless to anyone but you. And through its proactive services, LifeLock can notify you about any potential identity theft threats and prevent you from facing legal hassles and financial loss.

• There’s no guarantee that LifeLock will preserve the personal information of its customers.

LifeLock gets it. Your personal information is important and LifeLock treats it as such, using strict electronic, managerial and physical procedures to safeguard your information. LifeLock is ISO 27001 certified, which means its standards for data and operational security are the highest and the best. LifeLock is also certified Level 1 compliant per the payment card industry’s data security standards. LifeLock is also a member of Truste and is checked by VeriSign on a daily basis.

To ensure the confidentiality of its customers’ personal information, LifeLock conducts background checks on all of its employees, including random drug testing. The company also has all of its facilities built with high-quality surveillance and alarm systems and the latest biometric security access, and doesn’t store any important or confidential data online. The data is stored off-site in a safe and secure data center.

LifeLock also works to ensure that no computer outside the secure data centers contains critical information on any of its customers.

• Some people complain that the month fee of $10 (for standard services) or $15 for extended services, is unfair.

The services that are provided by LifeLock are worth much more than either of the fees, since they offer you protection from identity theft, and can save you money, time and heartache if you ever do fall victim to it. If it seems you’re paying a monthly fee for nothing, just remember than LifeLock will notify you only if there’s a problem. If you hear nothing, it’s all good.

The bottom line is this: the complaints are just sour grapes. LifeLock works. Period.

Receive 30 days free and get a 10 percent discount on enrollment with the LifeLock Promo Code “Defense.”

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LifeLock only ID theft service with “A+” from BBB

Friday, June 26th, 2009

The most important time to check out a company on the Better Business Bureau’s website might be when you’re shopping for an ID theft protection service. After all, whichever company you choose, you’re going to have to give them a whole lot of personal and financial information. Unfortunately, there are a whole lot of ID theft companies out there. But, you’ve come to the right place, because I’ve made your life a lot easier by doing a quick BBB check on the 12 most prominent ID theft service companies as identified by the Consumer Federation of America.

Here’s what I found: LifeLock is the only of the 12 companies to receive an A+ ranking by the Better Business Bureau. (more…)

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LifeLock complaints

Tuesday, June 2nd, 2009

You’ve probably seen these LifeLock ads: “Hi. I’m Todd Davis, and this is my real Social Security number.” If you’ve thought about enrolling in their identity theft program, but heard people complain about paying someone else to do what you can do for free, ask yourself these questions: (more…)

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Class-action law firm lacks class and ethics

Friday, August 15th, 2008

So much has been written about the class-action suit brought against identity theft protection firm LifeLock, it’s only fair to say a little about the uber law firm pursuing the suit.

In 2006, a Maine jury ordered Hagens Berman Sobol Shapiro, LLC to pay $10.8 million for dropping a set of clients to take on the same defendant in a more-lucrative class action suit.

Hagens Berman represented three small, bottled water companies in mediation with Nestle Waters North America. Nestle had made a settlement offer, but withdrew it when the law firm suddenly left for greener pastures and deeper pockets. Their defection cost the bottled water companies millions of dollars.

When the decision was announced in favor of Hagens Berman’s former clients, the law firm’s attorney presciently announced that the jury’s decision wasn’t the final word. The firm decided to settle out of court the day before the jury was to convene to make a decision on possible additional punitive damages…thereby issuing the final word.

Hagens Berman files class-action suit to protect hearing-unimpaired Americans

Also in 2006, the firm sued Apple saying their iPods were too loud, and listeners who used earbuds while listening to their iPods at full volume could suffer hearing loss. (Now you know why your microwave has warning labels to tell you that putting your dog inside could result in fried Fido.)

(more…)

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Complaints about Life Lock

Friday, March 7th, 2008

It doesn’t happen often, but occasionally you might come across complaints about Life Lock. Some people smirk and complain that Life Lock provides services you can do for yourself for free. Or, they say other people are crazy to give Life Lock all their personal information. In each of these complaints, there is a bit of legitimacy … but just a bit.

Some, but not all, of the services LifeLock provides, you could be doing for yourself. These are the things you could do yourself that are included in your LifeLock membership:

  • Fraud alerts should be placed on your accounts with the major credit reporting companies. These expire every 90 days, so don’t forget to renew. You can do this free of charge.
  • You should order and review your credit reports from all agencies at least once a year. You can do this free of charge.
  • Those pre-approved credit card offers you get in the mail provide a wonderful opportunity for identity thieves. You should remove your information from junk mail lists. You need to do this annually, but it is free.
  • It’s a common scam for pretexters, posing as phone solicitors, to call your house and tell you you’ve won a free trip. Then they ask for your credit card number to reserve a hotel room for you. You need to remove your name from all phone solicitation lists, and again, you need to do this annually, but it is free.

How many people do you think actually do all this stuff and follow up the renewals? (more…)

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LifeLock complaints

Friday, February 29th, 2008

Before signing up with LifeLock or any other identity theft program, you want to check them out. Read their website content carefully. Compare their product and guarantee with their competitors’. Finally, you want to look at the company’s customer satisfaction ratings. The best place to do this is the Better Business Bureau’s website. (more…)

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